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Daily English.

Chủ đề trong 'Anh (English Club)' bởi tphat2009, 11/12/2010.

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  1. tphat2009

    tphat2009 Thành viên rất tích cực

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    The post above from TriniTrang gave me an idea for this topic. I call it Daily English, since I can't come up with a better name.



    Let's start with a customer complaint.

    Operator "Good morning. This is AT&T customer care. My name is Susan. How may I help you?"

    Customer "Yes, you may. I call about this freaking bill you sent me last week. The charge is 39.99 plus tax, when it is supposed to be only 29.99 plus tax."

    Operator "Please give me a few seconds to look at your account. It appears that you have signed up for package deal which includes call waiting, caller ID, and party line. And 39.99 is the correct amount for this package."

    Customer "I have not signed up for any of those. You'd better check again, and hurry up. I don't have all day."

    Operator "Yes, sir. Our record shows that someone at your household called and signed up for that package deal on December...."

    Customer "Hold your horses. What do you mean someone at my household ? I live alone. There is no one else."

    Operator "Sir, our record does not lie."

    Customer "Are you calling me a liar?"

    Operator "No, sir. I simply state what our record shows."

    Customer "I don't give a flying f*ck what your record shows. Take that damn charge off right this f*cking minute."

    Operator "I can't do that sir, you need to pay for the service we provided. But I can cancel the special service today for you."

    Customer "Are you f*cking deaf? I don't want to pay for what I did not order. Get me your damn supervisor since you don't seem to understand anything"

    Operator "Right away, sir. Just one second."

    to be continued..........


    Well, Trin, how's that for real life conversation ?
  2. minhtrang86_vn

    minhtrang86_vn Thành viên mới

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    Oh, great!!!!!!!!!!!!

    But I am not TriniTrang :(.......
  3. tphat2009

    tphat2009 Thành viên rất tích cực

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    Ok, just Trang, then.

    Supervisor "Sir, this is Randy. I am the shift supervisor for customer care. How may I help....."

    Customer "Randy, I want you to remove the charges for those unwanted services, which I did not sign up for."

    Supervisor "Sir, it seems that someone from your household did call our service department and wanted to have the special services. The call was placed on December....."

    Customer "I don't give a hoot what it seems like to you. I did not place that darn call. You got that ? Now remove those charges from my account."

    Supervisor "Sir, perhaps it was a mistake. And I will get to the bottom of this. Mean while hang on to your bill and I will personally call you in few days."

    Customer "Two things. First your record does not lie, now it is a mistake ? What the hell kind of company you have there ? Second, I want this matter settled right this minute. If not, my next phone call will be to the DA, the BBB and the FCC. So, what will it be, son?"

    Supervisor "Tell you what, since you are our long time customer, I will have the charge removed and the special service cancelled."

    Customer "What ? It sounds like you are doing me a favor, instead of fixing your darn mistake."

    Supervisor "Sir, at this moment I don't know who is at fault. But it is our policy to please our customer. We will send you a new bill today."

    Customer "No, sh*t, I've always thought your policy is to please your stock holders instead of your customers. So what will be in my new bill?"

    Supervisor " It will be 29.99 plus tax. Just like last month."

    Customer "Ok, that's good. If not the DA will call you soon."

    Supervisor "Anything else we can do for you, sir?"

    Customer "No, not a darn thing. Bye."

    Supervisor "Good day to you, sir."

    ..................................
  4. minhtrang86_vn

    minhtrang86_vn Thành viên mới

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    Could I support you in the topic? :D I would like to post some "so-called daily" dialogué too :P
  5. hhatien

    hhatien Thành viên mới

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    Bọn Tây nó chiều khách hàng thế chứ còn ở VN thì toàn ăn cướp của khách hàng thôi
  6. tphat2009

    tphat2009 Thành viên rất tích cực

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    Be my guest. The more the merrier. =D>
    -----------------------------Tự động gộp Reply ---------------------------

    Chuyện này tớ bịa ra thôi.

    Còn chuyện ăn cướp của khách hàng thì tụi Mỹ không vừa gì đâu. Chỉ khác một cái là luật nó nghiêm cho nên đem DA với FCC ra hù là nó co vòi lại hết.
  7. tphat2009

    tphat2009 Thành viên rất tích cực

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    A bad day at office.

    Susan "Randy, can I talk to you in private, please."

    Randy "Sure. Let's go outside for some fresh air."


    "What's on your mind?" Randy smiled.

    "I want to transfer to different department. Any department." Susan talked in a low voice.

    "May I ask why ? I thought you were happy with you job." Randy stopped smiling.

    Susan took a deep breath and blurted out "I am tired of taking crap from customers. That old geezer you talked to earlier was the last straw. That was the sixth call I got today from angry customers about getting wrong charges for service they did not sign up. I guess I am not built for this kind of abuse."

    Randy "I am not either. It is a dirty job and somebody has to do it. But...."

    "No buts, Randy. I can't blame the customers, I sure as hell can blame ourselves." Susan's face reddened.

    Randy "Susan, what I am trying to say is that our policy for a transfer requires that you work in this department at least six months. You were here for only 4 months."

    Susan's eyes became watery "You mean I am stuck here for two more months before I can go else where?"

    Randy nodded.

    Susan "Sh*t. I guess I need to find another job then."

    Randy "No, don't do that. I like you to work for me here. You are the sweetest girl in the office."

    Susan sobbed "I won't be sweet much longer with all the harassment for our 'dear' customers. I am sick and tired of this sh*t."

    Randy "Oh, come'on. Don't let them get to you. Tell you what, take the rest of the day off. No, take tomorrow off, too. Go do something fun and we will talk about this when you come back to work."

    Susan "And we will have the same conversation again ?"

    Randy "Trust me. It will be different when you come back."

    Susan "No, it won't. Those customers will still be there, calling me with abusive language."

    Randy lowered his voice "Susan, what I am about to tell you is just between us, okay ?"

    Susan searched Randy's face for any hint. None was found. She simply nodded her head.

    Randy "We had a meeting this morning with sale department. Couple people got fired for adding special services to the customers without their consent. Their excuses were that they were pressured to get customers to sign up for this new services."

    Susan eyes became larger "No, sh*t"

    Randy "That what we all said in the meeting. The con***ion is FUBAR. But don't tell a damn soul, okay. Or else I will nail you onto the wall. Meanwhile, go home and I will see you the day after tomorrow."

    Susan "What about those customers ?"

    Randy "Don't worry about them. Tomorrow a temporary policy will let us remove those services and charges whenever the customers call. So, no more abusive customers for you when you call back."

    Susan "Thanks, Randy. I guess I will go home now."

    Randy "Remember, not a word to anyone about this. Make sure you use your sick time for you days off."

    Susan "My lips are sealed. I am going home to be 'sick' now. Thanks again."
  8. uhohwtf

    uhohwtf Thành viên mới

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    Nice work tphat,

    . Is it "last straw" or "last drop" btw?
  9. minhtrang86_vn

    minhtrang86_vn Thành viên mới

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    :(( I am becoming an old geezer
  10. tphat2009

    tphat2009 Thành viên rất tích cực

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