The post above from TriniTrang gave me an idea for this topic. I call it Daily English, since I can't come up with a better name. Let's start with a customer complaint. Operator "Good morning. This is AT&T customer care. My name is Susan. How may I help you?" Customer "Yes, you may. I call about this freaking bill you sent me last week. The charge is 39.99 plus tax, when it is supposed to be only 29.99 plus tax." Operator "Please give me a few seconds to look at your account. It appears that you have signed up for package deal which includes call waiting, caller ID, and party line. And 39.99 is the correct amount for this package." Customer "I have not signed up for any of those. You'd better check again, and hurry up. I don't have all day." Operator "Yes, sir. Our record shows that someone at your household called and signed up for that package deal on December...." Customer "Hold your horses. What do you mean someone at my household ? I live alone. There is no one else." Operator "Sir, our record does not lie." Customer "Are you calling me a liar?" Operator "No, sir. I simply state what our record shows." Customer "I don't give a flying f*ck what your record shows. Take that damn charge off right this f*cking minute." Operator "I can't do that sir, you need to pay for the service we provided. But I can cancel the special service today for you." Customer "Are you f*cking deaf? I don't want to pay for what I did not order. Get me your damn supervisor since you don't seem to understand anything" Operator "Right away, sir. Just one second." to be continued.......... Well, Trin, how's that for real life conversation ?